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HP Total Care
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Every consumer HP Pavilion, HP Media Center PC (MCPC) and Compaq Presario desktop PC comes with a standard warranty and additional support featuring:

Replacement parts

Service from an HP-authorized provider

Product repair or replacement by HP


When your product is beyond its standard warranty, you still have access to the web, e-mail and chat support options listed above at no additional cost . Please see the service options below for added protection.

Want even greater peace of mind and extended security? Expand your coverage by choosing from the HP Total Care services below.  To purchase any of these options by phone, 24/7, please
call 1-800-HP INVENT or click the “buy now” link for plans available online.


For your in-warranty products

HP extended service plan
Extend coverage beyond your standard warranty, and get an immediate upgrade to virus and spyware assistance! It’s a great way to protect the well-being of your PC.

Coverage options: 2 or 3 years
» Buy now


» HP extended service plan with Accidental Damage Protection 
Get added protection from electrical surges, spills and other damage and assistance with virus and spyware problems.

Coverage options: 2 or 3 years


Virus and spyware assistance from HP
Get help ridding your PC of damaging viruses and intrusive spyware to keep your PC’s performance at its best.

Coverage option: 1-time use


» SmartFriend by HP 
Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or product manuals. Do more with your software!

Options:
» Call 1-800-HP INVENT 

» HP PC Tune-up Service
Need one-on-one assistance getting your PC running in tip-top shape? Here it is. Plus you’ll get personal instruction on how to perform regular system updates and checkups yourself.

Coverage option:
» Call 1-800-HP INVENT 


For your out-of-warranty products

» SmartFriend by HP
Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or product manuals. Do more with your software!

» Call 1-800-HP INVENT 

» HP PC Tune-up Service 
Need one-on-one assistance getting your PC running in tip-top shape? Here it is. Plus you’ll get personal instruction on how to perform regular system updates and checkups yourself.

Coverage option:
» Call 1-800-HP INVENT 

Phone support and virus/spyware assistance
Get help using your PC and keeping it bug free. Does not include hardware repair.


Coverage options:
1-time use or 1 year

HP repair
If the unexpected happens you can call an HP-certified technician to help you decide what repair option is right for you.

Coverage option: 1-time replacement or repair


HP out-of-warranty extended service plan
Get additional coverage on your functioning PC. Whenever you’re ready for additional protection, we’re here for you.

Coverage option: 1 year




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